Payonify Developer Community Privacy Policy

1. Introduction & Purpose

1.1 Payonify (Pvt) Limited Zimbabwe (hereafter referred to as ‘Payonify’, ‘We’, ‘Us’, ‘Our’ and ‘Ours’) acknowledges that information technology should be at the service of every data subject. Information technology shall not violate human identity, human rights, privacy, or individual or public rights.

1.2 This Privacy Policy governs our developer community platform (community.payonify.com). It is built on globally accepted principles of data protection and ensures an adequate level of data protection as prescribed by relevant legal frameworks in Zimbabwe, specifically the Cyber and Data Protection Act [Chapter 12:07] and Statutory Instrument 155 of 2024.

1.3 By accepting the conditions of this privacy statement and registering an account, you grant your voluntary electronic consent for Payonify to process your personal data strictly to facilitate payment integrations, troubleshoot community support tickets, and maintain platform security.

2. What Information Do We Collect?

We collect information from you when you register an account on our community platform, interact with our developer services, or actively participate in the forum by reading, writing, and evaluating the technical content shared here.

  • Registration & Profile Data: When registering, you may be asked to provide your name, username, and business or personal e-mail address. Your e-mail address will be verified via a unique verification link to ensure you control the account.
  • Technical Identifiers & Activity Logs: When you are registered and posting, we record the originating IP address of each submission. We also maintain secure server logs, web beacons, and activity metrics of every request to our server for analytical purposes and technical optimization.

3. What Do We Use Your Information For?

Any of the information we collect from you may be used in the following ways:

  • :person_frowning: To personalize your experience — Your profiling information helps us to better respond to your individual merchant configuration and developer team needs.
  • :chart_with_upwards_trend: To improve our site and developer tools — We continually strive to optimize our community forum categories, API response resources, and documentation based on the information and feedback we receive from you.
  • :hammer_and_wrench: To improve customer support — Your information helps us to more effectively respond to your technical customer service requests, look up transaction behaviors, and fulfill integration support needs.
  • :mailbox_with_mail: To send periodic notification emails — The email address you provide may be used to send you automated system notifications regarding topics you track, private updates from the @team, changes to your account security, or structural platform updates.

4. Confidentiality, Security & Children’s Data

4.1 Personal data is subject to data secrecy. We implement a variety of suitable organizational, physical, and technical security measures to safeguard your personal data and developer credentials against unauthorized access, illegal processing, distribution, accidental loss, modification, or destruction.

4.2 We will only collect and process the personal information of a child under the legal age with the explicit consent of parents or a legal guardian, or where necessary to exercise or defend a right or obligation in law.

5. What Is Your Data Retention Policy?

5.1 Personal data shall be retained in a form that allows the identification of data subjects for a period no longer than is necessary for the purposes for which they are obtained and processed. When we dispose of your personal information, we use reasonable procedures to erase it or render it unreadable/anonymized.

5.2 Account Inactivity: In line with our core data practices, all community accounts will be suspended after 1 year of inactivity. An account can also be suspended or deactivated upon explicit request by the user.

6. Do We Use Cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow). These cookies enable the forum to recognize your browser, persist your interface preferences, and securely authenticate your active user account.

At any time while browsing our community website, if you do not wish to share this information, you may opt out of receiving cookies by making appropriate changes to your browser privacy or mobile application settings. Please note that if you withdraw consent for essential session cookies, Payonify will not be able to provide its authenticated services to you.

7. To Whom Will We Disclose Your Information?

7.1 We do not sell, trade, rent, or otherwise transfer your personally identifiable information or proprietary merchant details to third parties for marketing purposes.

7.2 Protecting our interests or legal mandates may sometimes require the disclosure of specific client information to authorized external entities. Entities and third parties with whom we may share your data include:

  • Banks and financial institutions;
  • Regulatory authorities (including POTRAZ, RBZ, etc.);
  • Law firms, auditors, and insurers;
  • Courts of law and the Zimbabwe Republic Police;
  • Trusted third-party contractors assisting us in hosting our infrastructure, provided they agree to keep this information strictly confidential.

7.3 When sharing your information with recipients in other jurisdictions, we will ensure that they adhere to similar privacy protection requirements as we do – either by law or by legal agreement.

8. Third Party Links

Occasionally, at our discretion, we may include or offer third-party products, open-source code repositories, or reference services on our platform. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked destinations. Nonetheless, we seek to protect the integrity of our developer platform and welcome any feedback regarding those external resources.

9. What Are Your Rights?

You retain full legal rights over your data as prescribed by Zimbabwean law:

  • Right to be informed that we are collecting personal data about you.
  • Right to access personal information and request a copy of the records Payonify holds about you.
  • Right to correct information held about you to ensure it is accurate, complete, and up to date.
  • Right to object to the use of personal information or request account deletion. In instances where the basis for retaining or processing your data is a strict Legal Obligation, you may not be able to exercise your right to object or delete.
  • Right to opt-out of marketing messages at any time.

10. Contact Us

If you would like to contact us regarding any topics within this Privacy Policy, or if you would like to exercise any of your data rights, please contact our Data Protection Officer and legal privacy team:

Payonify (Pvt) Ltd Zimbabwe
:email: Email: team@payonify.com

To protect your security, we may request specific information from you to help us confirm your identity and ensure your right to access your personal data before processing complex requests.

11. Changes to this Policy

We reserve the right to modify this Data Privacy Policy as and when required. Any amendment or modification to this policy will take effect immediately from the date of publication on the Payonify website (www.payonify.co.zw) or within this community platform.

This developer community framework is effective as of March 16, 2026 (Last Updated: May 31, 2026).*